Terms of Service

1. Overview

Welcome to Trulittle.

This website is operated by Trulittle, a brand of Koozo Commerce Pvt. Ltd. By accessing our website or purchasing from us, you agree to these Terms of Service.

These terms apply to all website users, including visitors and customers.

2. Use of Website

By using this website, you agree:

To provide accurate and complete information
Not to use the website for unlawful or fraudulent activities
Not to interfere with the website’s functionality
Not to copy, misuse, or exploit website content without written permission

Trulittle reserves the right to restrict or terminate access if these terms are violated.

3. Product Information

We try to provide accurate product descriptions, images, prices, and information.

However, minor variations may occur in:

Colour
Packaging
Product appearance
Product details
Product specifications

Product information may be updated without prior notice.

4. Pricing and Payments

All prices are displayed in Indian Rupees.

Prices, offers, discounts, and coupons may change without prior notice.

Payments must be completed through the approved payment methods available on our website.

Orders may be cancelled if payment is unsuccessful, incomplete, or not verified.

5. Orders and Cancellations

Once an order is dispatched, it cannot be cancelled.

Trulittle reserves the right to cancel or hold orders in case of:

Payment verification issue
Product unavailability
Incorrect pricing
Technical error
Incomplete or incorrect customer details
Suspected fraudulent activity
Unserviceable delivery location

If an order is cancelled by us after payment, the eligible amount will be processed as per our applicable refund or order cancellation policy.

6. Shipping and Delivery

Delivery timelines are estimates and may vary depending on location, courier partner, logistics availability, weather conditions, public holidays, or unforeseen delays.

Trulittle is not responsible for delays caused by third-party couriers or logistics partners.

Customers must provide complete and correct shipping details while placing an order.

For more details, please refer to our Shipping Policy.

7. Returns, Replacements and Warranty

All return, replacement, and warranty requests are governed by our Returns, Replacement & Warranty Policy.

Replacement or warranty requests may require order details, photos, an unboxing video, a product issue video, or other proof requested by our support team.

Trulittle reserves the right to approve or reject any request after verification.

8. Product Usage

Customers must use products only as per the given instructions and intended purpose.

For baby and kids products, adult supervision is required wherever applicable.

Trulittle will not be responsible for any issue caused by misuse, incorrect handling, lack of supervision, product modification, or failure to follow instructions.

9. Third-Party Services

Our website may use third-party services such as payment gateways, checkout partners, courier partners, and other service providers.

Your use of third-party services may be subject to their own terms and policies.

Trulittle is not responsible for issues caused by third-party platforms or services.

10. Intellectual Property

All website content, including logos, images, product photos, text, graphics, videos, design, and layout, belongs to Trulittle, Koozo Commerce Pvt. Ltd., or its authorised partners.

You may not copy, reproduce, modify, distribute, or use any content without written permission.

11. User Content

If you submit reviews, photos, videos, feedback, or suggestions, you allow Trulittle and Koozo Commerce Pvt. Ltd. to use them for business, support, marketing, or promotional purposes.

We may remove any content that is false, offensive, misleading, or violates any rights.

12. Personal Information

Your personal information is handled as per our Privacy Policy.

We do not sell customer personal information.

13. Errors and Corrections

There may be errors or inaccuracies on the website related to product details, prices, offers, availability, or delivery information.

We reserve the right to correct errors, update information, or cancel orders if required, even after an order has been placed.

14. Prohibited Uses

You are not allowed to use the website:

For unlawful purposes
To place fake or fraudulent orders
To misuse offers or coupons
To upload harmful code or viruses
To copy or misuse website content
To interfere with website security or functionality
To violate any applicable law

Violation may result in termination of access to the website.

15. Limitation of Liability

Trulittle shall not be liable for indirect, incidental, or consequential damages arising from website use, product use, delivery delays, third-party service failures, or customer misuse.

Product usage remains the responsibility of the customer, parent, or guardian.

Our liability, if any, shall be limited to the value of the product purchased.

16. Indemnification

You agree to indemnify and hold harmless Trulittle, Koozo Commerce Pvt. Ltd., its employees, partners, suppliers, and service providers against claims arising from your misuse of the website, breach of these terms, misuse of products, or violation of any law.

17. Changes to Terms

Trulittle reserves the right to update or modify these Terms of Service at any time.

The updated version will be posted on this page.

Continued use of the website after changes means you accept the updated terms.

18. Grievance and Customer Support

For order, payment, shipping, return, replacement, warranty, or website-related concerns, customers can contact our support team.

Email: support@trulittle.com

We will review customer concerns and respond as per our internal support process and applicable laws.

19. Governing Law

These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of India.

Any disputes arising out of or related to these Terms, website use, orders, products, or services shall be subject to the applicable jurisdiction of courts in India.

20. Contact Information

For any questions regarding these Terms of Service, contact us at: