Shipping Policy

1. Our Commitment

At Trulittle, we ensure that every baby essential is delivered safely, securely, and with the utmost care. Our goal is to provide a smooth and reliable shopping experience for parents across India.

2. Order Processing

  • All orders are processed within 24–48 hours.
  • Orders are not processed on Sundays or public holidays.
  • Each product goes through a quality check before dispatch to ensure safety and product standards.

3. Delivery Timelines

  • Standard Delivery: 3–5 business days after dispatch.
  • Remote Locations: 5–7 business days.

Delivery timelines may vary depending on location, courier availability, and external factors.

4. Shipping Charges

  • We offer free shipping across India on most orders.
  • Any applicable charges will be clearly displayed at checkout.

5. Order Tracking

  • Tracking details will be shared via SMS or Email after dispatch.
  • Tracking information may take up to 24 hours to become active.

6. Packaging & Product Safety

All products are:

  • Carefully packed to avoid damage during transit.
  • Inspected before dispatch to ensure quality and safety.

Customers are advised to:

  • Record an unboxing video while opening the package.
  • Inspect the product immediately upon delivery.

7. Damaged or Incorrect Product

If you receive:

  • A damaged product, or
  • An incorrect item.

You must:

  • Inform us within 24 hours of delivery.
  • Share the unboxing video along with relevant images or videos of the issue.

All requests are subject to verification and quality checks by our support team.
After successful verification, an eligible replacement will be arranged on priority.

8. Delivery Issues & Address Accuracy

Customers are requested to provide accurate shipping details.
Incorrect address information may result in:

  • Delivery failure.
  • Return to origin.
  • Order cancellation.

Trulittle shall not be responsible for delays or losses caused by incorrect address details.

9. Delivered But Not Received

If your order status shows delivered but you have not received it, please contact our support team.

We will:

  • Initiate a courier investigation.
  • Provide assistance based on the findings.

Resolution timelines may take up to 21 days, depending on the courier partner.

10. Delays & External Factors

Delivery may occasionally be delayed due to:

  • Weather conditions.
  • Logistics disruptions.
  • High demand periods.

We will keep you informed whenever possible.

11. Taxes

All prices displayed on our website are inclusive of applicable taxes.

12. Need Help?

Email: support@trulittle.com 

We're here to make your parenting journey smooth, safe, and worry-free.