Privacy Policy

1. Overview

The terms "We", "Us", and "Our" refer to Trulittle, operated under Koozo Commerce Pvt. Ltd. The terms "You" and "Your" refer to users of this website.

This Privacy Policy is an electronic record under the Information Technology Act, 2000, and applicable rules. By using our website, you agree to the collection and use of information as described below.

If you do not agree with this policy, please refrain from using our website.

2. Information We Collect

To provide our services, we may collect:

Personal Information

  • Name
  • Email Address
  • Phone Number
  • Shipping Address
  • Billing Address

Payment Information

  • Transaction details

(We do not store card details, CVV, or UPI credentials.)

Usage Information

  • IP Address
  • Browser and device information
  • Website activity and pages visited

This information helps us improve your shopping experience and provide our services efficiently.

3. How We Use Your Information

Your information may be used to:

  • Process and deliver your orders.
  • Provide customer support.
  • Improve website functionality and user experience.
  • Send order updates and important notifications.
  • Share promotional offers and updates only if you choose to receive them.

We do not use your information in any manner that may result in wrongful gain or loss to you.

4. Cookies & Tracking

We use cookies to improve your browsing experience.

Cookies help us:

  • Remember your preferences.
  • Understand how visitors interact with our website.
  • Enhance website performance.

You may disable cookies through your browser settings. However, certain website features may not function properly.

Third-party advertising platforms may also use cookies, which are governed by their respective privacy policies.

5. Information Sharing

We do not sell or rent your personal information.

Your information may only be shared in the following situations:

Service Fulfilment

  • Logistics partners for order delivery.
  • Payment gateway providers for secure transactions.

Legal Requirements

  • When required by applicable law, court orders, or government authorities.

Internal Operations

  • Authorized employees and service partners operating under confidentiality obligations.

6. Data Security

We follow reasonable security practices in accordance with Indian laws to protect your information.

  • Secure servers and encrypted systems.
  • Restricted access to sensitive information.
  • Regular security measures and monitoring.

While we take appropriate precautions, no online system can guarantee absolute security.

7. Third-Party Links

Our website may contain links to external websites

Trulittle is not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies before sharing any information.

8. Your Rights

You have the right to:

  • Access your personal information.
  • Request corrections or updates.
  • Request the deletion of your information.
  • Opt out of promotional communications.

To exercise these rights, please contact our support team.

9. Policy Updates

We may update this Privacy Policy from time to time.

Any changes will be posted on this page. Continued use of our website signifies your acceptance of the updated policy.

10. Grievance Redressal

If you have any questions or concerns regarding this Privacy Policy or your personal information, please contact us.

Email: support@trulittle.com

Address:

Koozo Commerce Pvt. Ltd.
Office 4, Splendor Spectrum One, Tower 1, 4th Floor
Golf Course Extension Road, Sector 58
Gurugram – 122001, Haryana, India

We are committed to addressing your concerns promptly and responsibly.