Return Policy

At Trulittle, we are committed to providing parents with a safe, reliable, and worry-free shopping experience.

Every product is carefully inspected before dispatch. However, we understand that unexpected issues may occasionally occur.

As a responsible brand, we also aim to minimize unnecessary returns while maintaining the highest standards of product safety and hygiene.

What's Eligible for Replacement

We currently offer replacement (not refund) only in the following cases:

  • Damaged product received.
  • Incorrect product delivered.
  • Missing item in the order.

Important Conditions

To process any replacement request, the following is mandatory:

  • Unboxing video clearly showing the package opening.
  • Packaging must remain intact before recording.
  • The request must be raised within 24 hours of delivery.

No request will be accepted without an unboxing video.

Damaged Product

In the rare event that you receive a damaged product, please share:

  • Clear images or videos of the issue.
  • Unboxing video.
  • Order details.

Once verified, we will prioritize your request and arrange an eligible replacement.

Wrong Product Received

If you receive an incorrect item, please share:

  • Invoice image with Order ID visible.
  • Images of the product received.
  • Unboxing video.

After verification, the correct product will be dispatched. Reverse pickup may be arranged where serviceable.

Missing Item

If any item is missing from your order, please provide:

  • Invoice image.
  • Images of the package received.
  • Unboxing video.

Our team will investigate and resolve the issue on priority.

Replacement Process

  • All replacement requests are subject to quality verification by our support team.
  • Additional images or videos may be requested during the verification process.
  • Reverse pickup may be arranged where serviceable.
  • If reverse pickup is unavailable, customers may be requested to self-ship the product.

Returns & Refunds

Due to hygiene and product sensitivity:

  • We do not offer returns.
  • We do not offer refunds.
  • We do not provide preference-based exchanges.

Important Notes

  • Requests raised after 24 hours of delivery may not be considered.
  • Claims without proper proof may be rejected.
  • The product packaging must be visible in the unboxing video.
  • Exceptions, if any, shall be reviewed only after proper verification.

Need Help?

Email: support@trulittle.com

Our team will do its best to resolve your concerns quickly and fairly.