Return Policy
Returns, Replacement & Warranty Policy
This policy applies to Trulittle products purchased from trulittle.com.
Please read this policy carefully before placing an order. By purchasing from Trulittle, you agree to the terms mentioned below.
No Refund Policy
Trulittle does not offer refunds.
Once an order is placed and delivered, the payment is non-refundable.
Refunds will not be provided for change of mind, product no longer needed, wrong product ordered by the customer, personal preference, minor colour or design variation, delay caused by the courier partner, product used incorrectly, product not matching personal expectations beyond the listed specifications, or the customer not checking product details before purchase.
We request customers to check product details, specifications, size, usage instructions, age suitability, weight limits, and compatibility before placing an order.
Replacement Policy
Trulittle offers replacement only in valid cases where the product is received damaged, defective, missing parts, or incorrect.
To request a replacement, the customer must provide the following:
- Clear unboxing video
- Clear photos or video showing the issue, damage, defect, missing part, or incorrect product
Without the required proof, the replacement request may not be accepted.
Replacement Request Timeline
The customer must contact Trulittle support within 24 hours of delivery to request a replacement.
Requests raised after 24 hours may not be accepted for delivery-related issues such as damage, wrong item, missing part, or packaging concern.
Mandatory Unboxing Video
For any replacement claim, an unboxing video is mandatory.
The video must clearly show the outer package condition before opening, shipping label, complete unboxing process, product received, accessories received, and any damage, missing items, or defects, if any.
The video should be continuous and clearly visible.
Product Issue Video
For any product-related issue, Trulittle may request a clear video showing the product condition and the exact issue being reported.
The video should clearly show any damage, defective component, fitting issue, structural issue, missing part, adjustment issue, or other manufacturing defect.
Product-Wise Replacement Conditions
Replacement terms may vary depending on the product type.
Baby Care Products
Baby care products may be replaced only if the customer shares a complete unboxing video, provides clear photos or video of the reported issue, and the issue is verified by the support team.
Replacement may be accepted in valid cases such as a damaged product received, incorrect product received, missing part or accessory, manufacturing defect, defective structure, defective support mechanism, defective adjustment mechanism, or any other verified manufacturing issue.
For hygiene and safety reasons, replacement may not be accepted if the product has been used beyond initial inspection, washed, stained, damaged after delivery, mishandled, altered, modified, returned without original packaging, or used contrary to the product instructions.
Damage caused by improper setup, excessive force, incorrect installation, improper storage, accidental impact, or normal wear and tear will not be considered a manufacturing defect.
6 Months Warranty
All Trulittle products come with 6 months warranty from the date of purchase, unless mentioned otherwise on the product page.
The warranty covers manufacturing defects only.
Customers must keep the order invoice or purchase proof for warranty claims.
Warranty Covers
The warranty may cover manufacturing defects, structural defects caused by manufacturing, defective functional mechanisms, defective adjustment or locking mechanisms, and other functional issues caused by a manufacturing fault.
Warranty approval is subject to verification by the Trulittle support team.
Warranty Does Not Cover
Warranty does not cover physical damage, accidental damage, water or moisture damage where applicable, damage due to misuse, damage caused by improper setup or installation, damage caused by cleaning chemicals, damage due to dropping or impact, scratches, dents, stains, discoloration, fabric wear, normal wear and tear, damage due to unauthorized repair or modification, product used against instructions, missing accessories after use, packaging damage only, hygiene-related concerns after use, or damage caused by improper storage.
Quality Check Process
All replacement and warranty requests are subject to a quality check.
The quality check may include video verification by the support team, product issue review, internal approval, pickup inspection if required, and final decision by the support and management team.
Only after verification, Trulittle will confirm whether the request is approved or rejected.
Replacement Approval
If the replacement request is approved, Trulittle may provide the same product replacement, same variant replacement, subject to availability, or an alternate solution if the same product is unavailable.
Replacement availability depends on stock.
Reverse Pickup
If reverse pickup is available at your PIN code, we may arrange pickup.
If reverse pickup is not available, the customer may be asked to ship the product to the address shared by our support team.
The product must be packed properly to avoid damage during transit.
Important Conditions
Unboxing video is mandatory for replacement claims. Clear photos or video of the reported issue may be required. Replacement requests must be raised within 24 hours of delivery. Warranty is valid for 6 months from the purchase date. Warranty applies only to manufacturing defects. Product must be used as per instructions. Original invoice or order proof may be required. The final decision will be made after the quality check. Exceptions may apply only after support and management approval.
How to Raise a Request
To raise a replacement or warranty request, contact us at:
Email: support@trulittle.com
WhatsApp: +91-7428800540
Please share your Order ID, product name, delivery date, issue description, unboxing video, clear issue photos or video, and any other details requested by the support team.